Shipping

Our priority is that your pieces arrive in perfect condition at your doorstep. Therefore, we carefully pack each piece with various protective materials, so you can rest assured that you will receive exactly what you wanted. We balance protection with aesthetics, combining durable and cushioned packaging with an unboxing experience worthy of a premium product.

We work with parcel companies that determine the cost based on the size, weight, and destination of the entire package. Therefore, you can check the shipping cost at checkout once you have added all the items you wish to purchase to your cart. This cost varies depending on the items you have added.

Shipping time is 3 to 5 business days.

We try to protect all Valle Árido packages in the best possible way so that they arrive at your home perfectly. However, we know that situations beyond our control can occur, which is why all our shipments are insured against damage and theft.

For us to be able to claim the insurance, you must send us photographs and videos of the products that arrived damaged, and photographs of the packaging. We highly recommend that once you have your package in hand, you take pictures before opening it and record a video while you open it, so we can confirm with the shipping company that the damage was caused during transit to your home.

If you have further doubts, questions, or comments about our shipments, please send them to us using the following methods: